REFUND POLICY
FAULTY OR DAMAGED RETURNS
At G. Baltrukonyte studio, we take pride in delivering impeccable products to our valued customers. In the unlikely event that you receive a faulty or damaged item, we are here to provide you with the utmost assistance.
To ensure a smooth resolution, we kindly request that you reach out to us via contact form within 48 hours of receiving your parcel. Please include your order number, and a detailed description of the issue, along with accompanying images showcasing the fault.
In our commitment to exceptional customer service, we will promptly review your case and determine the most appropriate solution, whether it be a refund or an exchange.
If a return is necessary, we kindly ask that you finalize the process and return the faulty or damaged item to us within 5 working days. This will allow us to swiftly address the matter and ensure your satisfaction.
Rest assured, we are dedicated to resolving any issues with the utmost care and attention. Your satisfaction remains our top priority.
Please do not hesitate to contact us through our contact form, and our team will be delighted to assist you further.
RETURNS & REFUNDS
At G. Baltrukonyte studio, we strive to provide you with a seamless shopping experience. Please take note of the following information regarding returns and refunds:
Returns will only be accepted in the event that we mistakenly ship out the wrong items, or items where damaged during shipping. As humans, we are not immune to errors, and if such a situation occurs, we kindly request that you reach out to us promptly. Rest assured, we will make every effort to rectify the order and ensure your satisfaction.
Please note that we cannot accept returns or offer refunds or exchanges for items that have been used. To maintain the integrity of G. Baltrukonyte's art and ceramics, it is necessary to adhere to this policy.
In the event that your parcel does not arrive within a week after the dispatch date - localy (Lithuania), or within 2-3 weeks EU, we kindly request that you contact us immediately. We will do our best to address the issue and locate the parcel. However, after longer time, the chances of finding the parcel or resolving the situation diminish significantly.
Please be aware that we do not offer full refunds, except in specific circumstances which will be evaluated on a case-by-case basis. If you contact us more than a month after the original dispatch date, it becomes exceedingly challenging for us to provide a full refund. Couriers typically do not refund shipping or insurance fees after such a significant time has passed.
We value your satisfaction and will always strive to find a fair solution to any issue that may arise. Please feel free to contact us for further assistance and clarification via our contact form.