TERMS and CONDITIONS

Please note that at times of high traffic on our website, our inventory levels may be incorrect which could result in a double sale. In such an event, we will do our best to honor all sales, however, on occasion, we may need to issue a full refund. We apologize in advance if this is the case and thank you for your understanding.

Items held in your shopping cart are not reserved and may still be purchased by other customers. A sale is not final until payment has been processed and you have received a confirmation of your order. G. Baltrukonyte does not provide warranties of any kind on any of its products or on any information provided on this the G. Baltrukonyte website. While we at G. Baltrukonyte studio strive to keep our website accurate and up to date, it may contain errors, inaccuracies, or may not be current at the time of viewing.

G. Baltrukonyte, its employees, agents, or contractors are not liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption, or the loss of data or information. G. Baltrukonyte studio reserves the right to update the terms and conditions set out herein without notice.

Please note that all images contained on the G. Baltrukonyte website remain the property of G. Baltrukonyte and cannot be used without prior written permission. If you wish to use any of our images please get in touch and if applicable we can provide you with the relevant material.


SHIPPING & RETURNS


At G.Baltrukonyte studio, we aim to make your shopping experience as simple and enjoyable as possible. 

  • Shipping is calculated at checkout based on the weight and size of your order as well as your shipping location

  • Freight on larger items, including artwork, will be quoted upon inquiry and invoiced separately

  • We use a variety of different freight companies depending on the size and nature of the item being shipped, for this reason, we are unable to accept PO Boxes as a delivery address.

  • When your order has been shipped, you will be notified via email which will include your tracking information

  • All parcels require a signature on delivery unless requested otherwise

  • When an authority to leave is requested by you at checkout, you acknowledge that G. Baltrukonyte studio will not be liable in any way for a loss or damage to your parcel.

SHIPPING DOMESTIC - CERAMICS 

  • Delivery times within Europe will vary depending on your location. All orders are dispatched within 24-48 hours. Please allow approximately 10-14 business days for standard delivery with Lithuania Post

  • Please allow extra time for delivery during sales or busy periods due to high-volume orders and potential shipping delays during holiday periods

  • We do not guarantee your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss this possibility

  • For any ceramic inquiries please contact us via our contact form


SHIPPING DOMESTIC - PRINTS

Delivery times within Europe will vary depending on your location. As stated in the product description all orders are dispatched within 2-3 weeks

  • Please allow extra time for delivery during sales or busy periods due to high-volume orders and potential shipping delays during holiday periods

  • For any print inquiries please contact us via our contact form

We do not guarantee your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss this possibility.  


INTERNATIONAL SHIPPING

  • For international shipping, we use either Lithuania Post, or couriers depending on the size and nature of your item

  • Once your order has been shipped a tracking number will be sent to your email address

  • All deliveries must be signed for. Please ensure someone will be able to sign for the delivery

  • Freight for large items, including artwork and framed prints, require tailored quotes. Before purchasing your item, please contact us via our contact form

  • International shipments are sent unmounted and unframed unless arranged prior with a tailored shipping quote

  • G. Baltrukonyte studio cannot be held financially responsible for any additional local customs and duties on your order

  • We are required by law to disclose the full value of the shipment contents and cannot alter this value

  • If an order is refused by a destination country, by no fault of our own, G. Baltrukonyte holds no financial responsibility for any additional shipping expenses or costs incurred as a result

  • The purchaser holds responsibility for tracking the shipment. Failure to collect your shipment from a designated outlet may result in your parcel being returned to G. Baltrukonyte's studio. In this circumstance, it is the financial responsibility of the purchaser to arrange to ship the item.

FRAUDULENT ORDERS

We reserve the right to place a temporary hold or to cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances, we will attempt to contact you using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever. 


CHANGES & CANCELLATIONS TO YOUR ORDER

Please take your time whilst checking out via our website. Once your order has been placed we cannot edit, change or cancel. We thank you for your understanding. Please reach out to us via our contact form for further assistance.

RETURNS - BALTRUKONYTE STUDIO

  • We do not offer returns or exchanges for change of mind

  • All prints are handled with the utmost care when being placed into industrial tubes or packaging. Once printed, the artist does not allow for any imperfections to be passed on to clients. Your print is very delicate and should only be removed from the packaging by a professional framer. Any creases or imperfections are not the responsibility of Baltrukonyte Studio. Care instructions for handling the prints are clearly marked on the packaging and should be followed to ensure the correct handling of fragile items

  • Where we are at fault we will cover any additional postage costs

  • Any items being returned remain the property of the purchaser until received by Baltrukonyte Studio, so please ensure you package your return items appropriately

  • Baltrukonyte Studio will not be held liable for any items damaged in return transit to us

  • Please note, that we are unable to refund or credit the cost of shipping

FAULTY OR DAMAGED RETURNS

Baltrukonyte Studio will only offer a refund or exchange if the item ordered arrives faulty or damaged. So we are able to best assist you please email your issue, order number, images of the fault, and a short description to this contact form within 48 hours of receiving your parcel. Any faulty or damaged returns must be finalized and posted back to us within 5 working days. 

        

RETURNS - G. Baltrukonyte studio

In this instance, if you change your mind about your purchase, Baltrukonyte Studio will happily offer a gift card for the full amount excluding shipping costs. Cash refunds are only applicable on a case-by-case basis where G. Baltrukonyte Studio is at fault. All sale purchases are final and cannot be returned or exchanged. All return requests (including damaged goods) must occur within 24 hours of receipt. Returns must be returned with tracking within 5 business days

G. Baltrukonyte Studio will not accept any returns when:

  • A piece is not returned in its original conditions: used or damaged or not returned in appropriate packaging (e.g. Ceramic - bubble wrapped and packed in a box full of foam peanuts, with fragile stickers).

  • If the piece is custom-made.

  • If the item is returned outside of the time frame stated above.

  • Due to hygiene reasons, we do not accept returns for tableware ceramics.

DAMAGED GOODS - G. Baltrukonyte studio

In the rare instance that damage to goods occurs due to a manufacturing fault, repair/exchange (inc. shipping) will be covered. If damage has occurred due to personal wear and tear mishandling, or not caring for the product as per our instructions, replacement or exchange is not permitted. Please view our CERAMICS. CARE GUIDE & OIL PAINTINGS. CARE GUIDE to see how to care for your art.

  • Items that have been marked down or purchased during a promotional sale are eligible for store credit. Please note we are unable to refund or credit the cost of shipping. Credit is valid for twelve (12) months from the date of issue.

  • Promotional sales and discount codes may be changed or canceled by the issuer at any time. Items purchased before or after the period of the sale code will not be eligible for the promotional discount.